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Claims Administrator


Date: Feb 11, 2019

Location: Sydney, New South Wales, AU

Company: AIA Careers

At AIA Australia and New Zealand, our purpose is to make a difference in people’s lives through our customer value proposition centred on Life, Health and Wellness.


Our vision is to champion Australia and New Zealand to be the healthiest and most protected nations in the world.


Our firm belief is that by following our operating philosophy of doing the right thing, in the right way with the right people, the results will come. 


AIA Careers

In this role the main responsibility is to provide a superior level of administrative support to all Claims Assessors and Business Partners, within the agreed turnaround times and in accordance with our business operating protocols.


You will also be validating Group Eligibility and calculating Sum Insured prior to Assessor allocation, and notifying the Trustee where eligibility fails. Carrying out assessment of Death and Terminal Illness claims. Requesting treating doctor’s reports as requested by claims assessors and attaching the supporting documentation. And carrying out the initial triage and allocation of new claims.


Ideally you will have experience within a claims environment, however not essential; your written and verbal communication skills including the ability to make and respond to queries by phone will be second-to-none.


Healthier, Longer, Better Lives

At AIA Australia and New Zealand, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility including fruit box deliveries, recharge days, flexible work arrangements and an AIA Vitality membership (including a FitBit!).


We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.


We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.


We’re an equal opportunity employer that embraces and values diversity and inclusion in our workforce.


For more information please contact:

Job Segment: Administrative Assistant, Administrative