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Assistant Manager/Executive, Sales Compliance & Investigation


Date: Feb 11, 2019

Location: Singapore, SG

Company: AIA Careers


Key Responsibilities

  • Lead and carry out Sales Compliance reviews to ensure proper market conduct in the following areas in order to detect churning, fraud and unethical agent’s misconduct so as to reduce any reputational, legal and financial risk.:
  1. Churning Reviews
  2. Fraud Reviews
  3. Mis-selling Reviews
  4. Adhoc Sales Compliance reviews
  5. Other reviews as and when required
  • Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience. 
  • Carry out adhoc tasks and projects assigned by HOD or supervisor. 


Key Requirements

  • Bachelor Degree in Business, Management, Economics, Accountancy or relevant qualification
  • Preferably one year of working experience in compliance, area relevant to the insurance / financial sector.
  • CMFAS M5, M9, M9A and HI Cetifications and Compliance Qualification would be an added advantage
  • Proficient in data mining / processing applications 
  • Good communication skills and possess analytical ability

Job Segment: Investigation, Assistant Manager, Sales Management, Sales Support, Compliance, Legal, Management, Sales