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Senior Counter Service Representative (12-months contract)

Date: Jun 13, 2019

Location: Hong Kong, HK

Company: AIA Careers

Job Summary

Contribute to the operations of premium collections by handling cashier support


Roles and Responsibilities

Cashier premium collection operation

  • Perform cashier premium collection duties assigned by Manager/Assistant Manager in order to achieve smooth and timely collections
  • Issue of cashier receipts
  • Handle Card payment, Cash payment, Cheque/ Bank-draft payment collection
  • Assist in daily reconciliation and other administrative duties
  • Act as ambassador at Cashier centre include queues control
  • Attend to customers/ agents/ brokers’ basic enquiries related to Premium Collection
  • Provide accurate and efficient premium collection services to policyholders and agents
  • Deliver good services and solutions by understanding customer needs and making appropriate suggestion on various payment method
  • Support various centre’s operations and adhere to relevant guidelines and procedures

Other responsibilities

  • Perform other responsibilities and duties assigned by immediate manager in order to meet operational / business and / or other ad hoc requirements


Job Requirements

  • Post-graduate or secondary school graduate with 1 year clerical experience
  • Detail minded / attentive to detail, efficient, responsible, self-motivated and able to work under pressure
  • A good team player who is eager to learn with positive attitude
  • Strong service orientation with good interpersonal and communication skill
  • Proficient in spoken Cantonese, Mandarin and English
  • High level of customer centricity mindset with dedication to deliver high quality services for customers


We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.


All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.

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