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Digital Service System Support Associate, Service Engagement

Date: Aug 1, 2019

Location: Hong Kong, HK

Company: AIA Careers

Job Summary

Supports UAT to ensure the deliverables of digital platforms, such as PES, Customer Corner, AIA Connect, IVRS and etc. are able to achieve the highest level of productivity, operations efficiencies, quality and customer satisfaction.


Roles and Responsibilities

Digital Platforms’ Planning, Implementation and Support

  • Support the UAT test for digital platforms’ development to achieve the highest level of productivity, operations efficiencies, quality and customer satisfaction;
  • Work closely with related parties from IT, OBS and etc. to verify the accuracy of UAT results;
  • Execute effective and timely UAT test to ensure the enhancement on digital platforms implementation and ongoing maintenance are in place;

Other responsibilities

  • Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements


Job Requirements

  • Tertiary education graduate in any discipline, or secondary education graduate with 1 years working experience.
  • Hands-on experience in digital platform support.
  • Basic insurance and pension knowledge would be definitely an advantage.


We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.


All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.

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