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Medical Provider Specialist (Digital Health)

Date: Aug 21, 2019

Location: Hong Kong, HK

Company: AIA Careers

Job Summary

To promote and implement the digital health platform and support overall provider experience improvement


Job Responsibilities

  • Enhance the experience of the providers and customers by promoting the use of the digital health engagement platform
  • Support medical providers and the staff with the digital health resources including the e-OP Platform, e-PA, and EDI integration
  • Participate in the development, delivery, evaluation of training and support to internal and external stakeholders to ensure they are able to effectively participate in the Digital Health Platform
  • Identify and improve overall provider experience, and resolve various process improvement
  • Disseminate and provide accurate and up-to-date (e.g. upgrades and updates) of the digital health platform to the medical providers
  • Collect and gather feedback on the Digital Health Platform on an ongoing basis and report to management
  • Adopt data analytic approach to monitor utilization patterns, feedback, and servicing issues about the digital health platform
  • Provide onsite and technical support on the digital health platform to the medical providers including medical clinics, group practices and hospitals
  • Work with the external vendors to support the business initiatives
  • Other duties / projects as assigned


Job Requirements

  • University graduate preferably with major in life science
  • Over 3 years of working experience in the healthcare sector
  • Knowledge of contract medicine and managed care is a preferred
  • Good presentation and negotiation skill
  • Excellent verbal and written communication skills in both English and Chinese
  • Proficient in MS Office
  • Independent, self-motivated and be able to work under pressure
  • Experienced in sales and marketing support is preferred


We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.


All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.

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