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Counter Service Representative (Autopay Service) - 12 months contract


Date: Mar 20, 2017

Location: Hong Kong, HK

Company: AIA Careers

Position Objective:

Contribute to the operations of premium collections by handling all autopay related matters within the company policies and guidelines to achieve smooth processing of autopay collections.

Roles and Responsibilities:

1. Autopay premium collection operation

Performs autopay premium collection duties assigned by Assistant Manager in order to achieve smooth and timely collections.

  • Handle Direct Debit Authorization (DDA) Form received, check and review the DDA Form scanned image, update autopay system record, arrange daily DDA set up file and submit collection file to bank
  • Respond to enquiries from internal staff and agent related to matters on autopay set up and collection
  • Timely reflect and immediate follow up of any feedback from customers/ agents/ cashiers to enhance our service level
  • Timely to follow up of all exceptions / non-compliance against premium collection guidelines especially DDA set up and resolve the issues.
  • Perform Personal Line Business autopay billing and rejection.

    2. Other responsibilities

Perform other responsibilities and duties assigned by immediate manager in order to meet operational / business and / or other ad hoc requirements.

We offer an attractive remuneration package to the successful candidate.   Please submit your application by clicking “Apply Now” for our processing.


All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes. The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request. It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies. AIA will retain all applications no longer than 24 months after which the documents will be destroyed.

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