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Associate Director - Operations & Administration (Control and Governance), Partnership Distribu


Date: Apr 9, 2019

Location: Hong Kong, HK

Company: AIA Careers

Job Summary

Manage the control and governance of Partnership Distribution to ensure the distribution channels are running in compliance with local regulatory requirements and the company’s policies and guidelines


Roles and Responsibilities

  • Design and implement effective controls in the identified risk areas of partnership distribution channels including but not limited to the following:
    • Selection and appointment of intermediaries
    • On-going appraisal of intermediaries
    • Sales & marketing and communication controls
    • Compensation controls
    • Sales process and business quality management
    • Customer complaint and conduct management
  • Liaise with business partners to implement effective controls in the identified risk areas
  • Liaise with other departments to implement effective controls in the identified risk areas related to broker and bancassurance business
  • Perform regular risk and control assessment for the Department, and drive actions to address areas with increased risks

  • Manage and report compliance incidents for the Department

  • Support Direct Manager to manage the operation risk assessment and reporting

  • Co-ordinate and provide support for review of the Department by Compliance, Internal Audit and regulators

  • Drive to enhance the awareness and knowledge of risk management and controls & governance for the Department staff

  • Support Direct Manager on ad hoc assignments


Job Requirements

  • University/College graduate with a minimum of 10 years solid working experience in the financial services industry
  • Driven, proactive and highly independent
  • Strong ownership and accountability of results
  • Possess leadership, coaching and influencing skills
  • Be organized, detail-oriented with strong problem solving skills
  • Strong written and spoken communication in English and Chinese


We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.


All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.


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