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Senior Associate, New Zealand Operations - Retail

Date: Jul 12, 2019

Location: Cyberjaya, MY

Company: AIA Careers

Core Responsibilities:
  • Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
  • Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
  • Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.
  • Correspond and reply via email to business partners on any clarification and enquiries on the cases received.
  • Continuously attend/involve with training for personal and career development.
  • Support processing within the department including cross support processing for other countries.

 

Minimum Job Requirements:

  • Candidate must possess at least a Degree graduate in Business Administration, Management, Economics, Insurance. Fresh graduate are encouraged to apply.
  • At least 2 years of working experience in the related field is required for Diploma graduate in any field.
  • Prior working experience in Group Insurance operation and LOMA holder will be an added advantage.
  • Must be willing to work long hours, weekends and public holidays if required.
  • Articulate and proficient in written and spoken English.
  • Proficient in Microsoft Office.
  • Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
  • Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
  • Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.
  • Correspond and reply via email to business partners on any clarification and enquiries on the cases received.
  • Continuously attend/involve with training for personal and career development.

 

Minimum Job Requirements:

  • Candidate must possess at least a Degree graduate in Business Administration, Management, Economics, Insurance. Fresh graduate are encouraged to apply.
  • At least 2 years of working experience in the related field is required for Diploma graduate in any field.
  • Prior working experience in Group Insurance operation and LOMA holder will be an added advantage.
  • Must be willing to work long hours, weekends and public holidays if required.
  • Articulate and proficient in written and spoken English.
  • Proficient in Microsoft Office.


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