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Contact Centre Advisor, CS Contact Centre

Date: Jun 7, 2019

Location: Cyberjaya, MY

Company: AIA Careers

Job Summary 

Attend to inbound call/email/fax/web portal enquiries regarding claims and policy member maintenance received from corporate clients; ensure service level agreement is maintained within target.


Key responsibilities:

  • Attend to inbound call/email/fax/web portal enquiries received from corporate clients and its intermediary (Employee, Human Resource personnel, Agent, Broker).
  • Escalate enquiry to other relevant departments, follow-up and keep customer informed.
  • Update enquiries details into system and daily log files.
  • Upload claim documents / emails into system.
  • Issue Letter of Guarantee to panel hospital and insured member.
  • Refer complaint cases to Team Leader.
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Job Requirements:

  • Candidates must possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in any fields with minimum 1 to 2 years working experience in a call centres / healthcare / insurance industries.
  • Must possess good command in written and spoken English
  • Proficiency in Mandarin speaking will be added advantage.
  • Customer-orientated with good interpersonal and communication skills.
  • Strong and proven problem solving skills.
  • Flexible on 24/7 shift rotations.

Job Segment: Call Center, Customer Service