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Associate - HK Health Services

Date: Aug 9, 2019

Location: Cyberjaya, MY

Company: AIA Careers

Job Responsibilities:

  • Process prior authorization approval requests received as per stipulated requirements.
  • Ensure meeting personal quality, turnaround time and productivity benchmark.
  • Handle Enquiry from Claims Team, Call Centre and review non office hour hotlines call log.
  • Review panel EDI files / final billing and communicate with panel administrators or medical provider for incorrect billing.
  • Handle administrative duties such as updating rosters, handling faxes, handling letter of guarantees (LOGs), etc.
  • Assist to organize and implement team engagement activities to foster closer team spirit and create work life balance environment.
  • Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.


Job Requirements:

  • University or college graduate holding appropriate professional qualification. (*preferably Degree in Bio Medical Science/ Bioscience/ Biology and equivalent)
  • Good communications and presentation skills.
  • Self-motivated and customer orientated.
  • Sound problem solving.
  • Time management skills.
  • Computer literate in MS Office.
  • Preference for proficiency in both spoken and written Chinese and English, with strong written skills.

Job Segment: Scientific, Call Center, Engineering, Customer Service