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Associate, AU POS & ART

Date: Jun 12, 2019

Location: Cyberjaya, MY

Company: AIA Careers

Job Summary:

Process authorized POS transactions within as per the agreed Service Level  Agreement (SLA)


Key Responsibilities

  • Process all adviser change requests received as per stipulated requirements
  • Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded
  • Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities
  • Attend & get certified for development plans identified to upgrade authority limit/ up skilled and personal development
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements
  • Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.
  • Ensure that the quality, including presentation and accuracy of service provided, meet or exceed our customer and business partners’ expectations.
  • Ensure that the productivity meet or exceed defined minimum performance standards.
  • Ensure that the tardiness meet the benchmark
  • Ensure all task and activities are recorded in AOM accurately and promptly.


Job Requirements:

  • Candidate must possess atleast a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
  • 1-2 years working experience for STPM holder(s) or SPM graduate(s)
  • Proficient in both written and spoken English
  • Proficiency in MS Office
  • Experience in Data Processing/Entry is an added advantage
  • Applicants must be willing to work in Cyberjaya