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Date: Jan 11, 2019

Location: Cyberjaya, MY

Company: AIA Careers

Job Summary 

Process authorized policy servicing related transactions within the required benchmarks


Key Responsibilities:

1. Process assigned cases as per stipulated requirements and within targeted time

2. Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded

3. Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities

4. Attend & get certified for development plans identified to upgrade authority limit/ up skilled and personal development

5. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

  • Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.
  • Ensure that the quality, including presentation and accuracy of service provided, meet or exceed our customer and business partners’ expectations.
  • Ensure that the productivity meet or exceed defined minimum performance standards.
  • Ensure that the tardiness meet the benchmark

Communication Requirement: 90% internal (Superior/Team Leader, Peers), 10% external (Business partner)


Job Requirements:

Education – Fresh Graduate(s) of Degree

Experience – 1-2 years working experience for Diploma graduate(s)

Others –

  • Proficient in both written and spoken English
  • Proficiency in MS Office

Experience in Data Processing/Entry is an added advantage