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Customer Service Consultant (Customer Relationship Team) 1


Date: Apr 14, 2019

Location: Auckland, AUK, NZ

Company: AIA Careers

AIA is proud to welcome Sovereign into the AIA Group. We are excited about the opportunity to significantly transform and expand our presence in the New Zealand market. We expect to deliver highly positive outcomes for our customers as well as our fantastic team of employees and advisers.


Be part of a multi award winning contact centre then come join New Zealand's leading life insurer. At Sovereign we pride ourselves on delivering a service experience to our customers and advisers that is second to none. Due to the nature of the life insurance industry we look for contact centre consultants that align to our purpose of doing the right thing by the right person at the right time by providing certainty and giving choice.


Our specialist teams take inbound calls from a mix of existing or potential customers and our advisers across New Zealand. You’ll be someone who thrives in a customer centric role where you can further hone your exceptional process and attention to detail skills. You also find yourself naturally asking questions and building lasting and effective business relationships which will aid you in discovering sales opportunities and in retaining our existing customer base.


Hours for this role are 7.5 hour shifts within a Monday to Friday (8am - 6pm) roster.


Key responsibilities:

  • Receive inbound calls and build effective relationships with customers and advisors
  • Provide clear and concise information and process requests in a timely manner
  • Make commercially astute business decisions
  • Identify opportunities for process improvements
  • Work with your colleagues to help each other out and collaborate during busy times.


Key requirements:

  • Contact centre experience (advantageous but not essential)
  • Exceptional communication skills
  • Ability to identify sales leads for other areas of the business
  • Quick to pick up new systems and navigate through complex information
  • Think outside the square when finding solutions for customers/advisers
  • Proven ability to foster & maintain positive working relationships with key stakeholders.


Why join Sovereign:

  • You will be working for a global and largest life insurance company
  • An opportunity to build a career not just a step into a position.
  • As well as competitive remuneration, you will also receive a range of staff benefits including; automatic cover for income protection and life insurance, and general insurance discounts and access to best doctors support for you and your family
  • Located at Smales Farm, just walk out the door to the bus station, local restaurants and bars and Smales Farm Fitness offers a 24/7 gym exclusive to Smales Farm residents at a low cost, as well as FREE Bootcamps and fitness classes throughout the year.


Because of the high calibre of training and experience our consultants receive our contact centre consultants often secure advancement opportunities both in the contact centre as well as other areas of the business.


Sovereign has a culture you won't find elsewhere, where our people are our strength. We want you to be you and to reach your full potential; whatever that may be.

As part of our stated commitment to diversity and inclusion, we cultivate a flexible and supportive work environment that meets the needs of our people and our business. We welcome applications for this role from candidates seeking flexible working arrangements. 


Apply Now!

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